Tower Bridge Legal Ltd is authorised and regulated by the Solicitors Regulation Authority, SRA No. 819020 and
is a company registered in England and Wales, Company No. 13228093. Registered office: Cobalt Square, Part
15th Floor, 83 Hagley Road, Edgbaston, B16 8QG.
Terms of Business
We aim to offer our clients quality legal advice. Our terms of business explain the basis on which we
will carry out most of the work necessary in your Matter. It will cover some of the following:
- The Code of Conduct which we follow and our responsibilities to you
- Your responsibilities to us
- An explanation of how our charges/fees are calculated
- Our invoice procedure
- Our complaints policy
- The Anti-Money Laundering Regulations which we must adhere to
- How we protect your data and your rights to access your data
Definitions
- “We”, “us”, “our”, “Tower Bridge Legal” mean Tower Bridge Legal Ltd
- “You” refers to you as Tower Bridge Legal Ltd’s client
- “Charges” means fees payable to us for providing Services
- “Matters” means any specific transaction, dispute, or issue in which you require Services
- “Services” means all legal services we provide to you
- “Engagement Letter” means the initial client care letter sent to you
- “Storage period” means 6 years for litigation/matrimonial/employment and probate matters
- “Personal Data” means information regarding your racial or ethnic origin, political opinions, or religious beliefs
General
Tower Bridge Legal is regulated by the SRA (SRA No. 819020) and follows the SRA Code of Conduct, which you can view at www.sra.org.uk. These terms apply to each matter we work on for you.
Opening Hours
Our standard working hours are Monday to Friday, 09:00 to 17:30. In some cases, different hours of service may be arranged.
People Responsible for Your Work
We will inform you about the individual handling your matter in the engagement letter. If a change occurs, we will notify you promptly.
Fees & Charges
Our fees are calculated based on time spent on your matter, including:
- Meetings, calls, correspondence, research, and document preparation
- Attendance at court hearings and travel
- Hourly rate charges with a six-minute unit system
- Potential additional charges for urgency, complexity, or high-value matters
Our fees and any necessary payments to third parties (disbursements) will be outlined in our engagement letter.
Complaints Procedure
We are committed to providing high-quality service. If you have any concerns:
- Contact the solicitor handling your matter
- If unresolved, email Maryam Aslam (Director) at ma@lawtbl.com
- We will acknowledge your complaint within 7 working days and aim to provide a resolution within 28 days
- If unresolved within 8 weeks, you may contact the Legal Ombudsman (www.legalombudsman.org.uk)
Data Protection & Confidentiality
We handle your personal data securely and in accordance with GDPR. Your data may be shared with third parties (e.g., barristers, courts) only where necessary for legal services.
Anti-Money Laundering (AML) & Compliance
To comply with AML regulations, we require identification documents (passport, driving license, utility bill, etc.). We may report any suspicious activity to authorities without prior notice.
Termination of Services
Either party may terminate the agreement at any time. However, you will remain liable for any fees incurred up to the point of termination.
Storage of Files
We retain case files for six years before securely disposing of them. Original documents such as deeds and wills may be stored for an additional fee.
Financial Limit of Liability
Our liability for loss or damage arising from services provided is limited to £3,000,000 unless otherwise agreed.
Acceptance of Terms
By continuing to instruct us, you accept these Terms of Business.